/* TOGO — design system próprio. Mobile-first. Claro + escuro. */
:root{
  --paper:#F1F3EE; --surface:#FBFBF8; --surface-2:#F6F7F2;
  --ink:#15201B; --muted:#59655D; --faint:#8A968E;
  --line:#E0E3DA; --line-strong:#CDD2C6;
  --go:#0C7C52; --go-soft:#DCEEE4; --go-ink:#0A5C3D;
  --signal:#DC4A22; --signal-soft:#FBE4DB;
  --err:#C23A1C; --warn:#B26A00;
  --shadow:0 1px 2px rgba(21,32,27,.05),0 10px 30px rgba(21,32,27,.08);
  --r:16px; --r-sm:10px;
}
:root:not([data-theme="light"]){}
@media (prefers-color-scheme:dark){
  :root:not([data-theme="light"]){
    --paper:#0D1310; --surface:#141C17; --surface-2:#101711;
    --ink:#E9EEE7; --muted:#9DA99F; --faint:#6E7A70;
    --line:#243029; --line-strong:#32413A;
    --go:#3FB985; --go-soft:#123024; --go-ink:#7FD8B0;
    --signal:#FF6E45; --signal-soft:#33160E;
    --err:#FF7A5A; --warn:#E8B24d;
    --shadow:0 1px 2px rgba(0,0,0,.3),0 12px 34px rgba(0,0,0,.4);
  }
}
:root[data-theme="dark"]{
  --paper:#0D1310; --surface:#141C17; --surface-2:#101711;
  --ink:#E9EEE7; --muted:#9DA99F; --faint:#6E7A70;
  --line:#243029; --line-strong:#32413A;
  --go:#3FB985; --go-soft:#123024; --go-ink:#7FD8B0;
  --signal:#FF6E45; --signal-soft:#33160E;
  --err:#FF7A5A; --warn:#E8B24d;
  --shadow:0 1px 2px rgba(0,0,0,.3),0 12px 34px rgba(0,0,0,.4);
}

*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{
  margin:0; background:var(--paper); color:var(--ink);
  font-family:"Instrument Sans",system-ui,-apple-system,sans-serif;
  font-size:16px; line-height:1.55; letter-spacing:-.005em; -webkit-font-smoothing:antialiased;
}
h1,h2,h3{font-family:"Bricolage Grotesque",system-ui,sans-serif; letter-spacing:-.02em; margin:0; line-height:1.08; text-wrap:balance}
p{margin:0}
a{color:var(--go-ink); text-decoration:none}
.mono{font-family:"IBM Plex Mono",ui-monospace,monospace; font-variant-numeric:tabular-nums}
.wrap{max-width:560px; margin:0 auto; padding:0 18px}

/* top bar */
.topbar{position:sticky; top:0; z-index:20; background:color-mix(in srgb,var(--paper) 86%,transparent);
  backdrop-filter:blur(10px); border-bottom:1px solid var(--line)}
.topbar .row{display:flex; align-items:center; gap:12px; height:56px; max-width:560px; margin:0 auto; padding:0 18px}
.brand{display:flex; align-items:center; gap:9px; min-width:44px; min-height:44px; font-family:"Bricolage Grotesque",sans-serif; font-weight:800; font-size:19px; letter-spacing:-.03em}
.spark{width:26px;height:26px;border-radius:8px;background:var(--ink);color:var(--paper);display:grid;place-items:center;font-size:15px;flex:none}
.top-actions{margin-left:auto; display:flex; align-items:center; gap:8px}
.langsel{min-width:44px;min-height:44px;font-family:"IBM Plex Mono",monospace; font-size:12px; background:var(--surface); border:1px solid var(--line); color:var(--muted); border-radius:100px; padding:6px 9px}
.link-btn{min-width:44px;min-height:44px;background:none;border:none;color:var(--muted);font-size:13px;cursor:pointer;font-family:inherit}
.link-btn:hover{color:var(--ink)}
.brand:focus-visible,.langsel:focus-visible,.link-btn:focus-visible{outline:3px solid color-mix(in srgb,var(--go) 45%,transparent);outline-offset:2px}
.global-account-cluster{display:flex;align-items:center;gap:10px;margin-left:auto;min-width:0}
.topbar .row.has-account .top-actions{margin-left:0}
.togo-account-summary,.amazon-account-summary{border:1px solid var(--line);background:color-mix(in srgb,var(--surface) 88%,transparent);border-radius:13px;min-width:0}
.togo-account-summary{display:flex;flex-direction:column;justify-content:center;min-height:48px;padding:7px 11px;max-width:190px}
.account-overline{font:600 8px/1.2 "IBM Plex Mono",monospace;letter-spacing:.09em;text-transform:uppercase;color:var(--faint)}
.togo-account-summary strong{font-size:11px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.amazon-account-summary{display:grid;grid-template-columns:38px minmax(0,1fr);align-items:center;gap:9px;min-height:52px;width:min(360px,34vw);padding:6px 10px}
.global-avatar,.global-avatar-photo{grid-column:1;grid-row:1;width:38px;height:38px;border-radius:12px;object-fit:cover}
.global-avatar{display:grid;place-items:center;background:linear-gradient(145deg,var(--go),var(--forest));color:#fff;font:800 15px "Bricolage Grotesque",sans-serif}
.global-account-copy{display:flex;flex-direction:column;min-width:0;line-height:1.18}
.global-account-copy strong{display:flex;align-items:center;gap:6px;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.global-account-copy strong span{overflow:hidden;text-overflow:ellipsis}
.global-account-copy small{color:var(--muted);font-size:9.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.global-account-copy .global-account-areas{color:var(--go-ink)}
.connection-dot{display:inline-block;width:7px;height:7px;flex:none;border-radius:50%;background:var(--go);box-shadow:0 0 0 3px color-mix(in srgb,var(--go) 13%,transparent)}

/* layout */
main{padding:30px 0 60px}
.hgroup{margin-bottom:22px}
.eyebrow{font-family:"IBM Plex Mono",monospace; font-size:11px; letter-spacing:.14em; text-transform:uppercase; color:var(--go); font-weight:600}
h1.page{font-size:clamp(28px,7vw,38px); font-weight:800; margin:8px 0 6px}
.sub{color:var(--muted); font-size:15.5px}

.card{background:var(--surface); border:1px solid var(--line); border-radius:var(--r); padding:20px; box-shadow:var(--shadow)}
.stack{display:flex; flex-direction:column; gap:14px}
.stack-sm{display:flex; flex-direction:column; gap:9px}

label.f{display:flex; flex-direction:column; gap:6px; font-size:13px; color:var(--muted); font-weight:500}
input[type=email],input[type=password],input[type=text],input[type=url],textarea{
  font:inherit; font-size:15px; color:var(--ink); background:var(--paper);
  border:1px solid var(--line-strong); border-radius:var(--r-sm); padding:12px 13px; width:100%;
}
input:focus,textarea:focus{outline:2px solid var(--go); outline-offset:1px; border-color:var(--go)}
textarea{resize:vertical; min-height:64px}

.btn{font:inherit; font-weight:600; font-size:15px; border-radius:var(--r-sm); padding:13px 16px;
  border:1px solid transparent; cursor:pointer; display:inline-flex; align-items:center; justify-content:center; gap:9px; width:100%}
.btn-go{background:var(--go); color:#fff}
.btn-go:hover{filter:brightness(1.05)}
.btn-dark{background:var(--ink); color:var(--paper)}
.btn-ghost{background:var(--surface); color:var(--ink); border-color:var(--line-strong)}
.btn:disabled{opacity:.55; cursor:default}
.btn .b{width:20px;height:20px;border-radius:6px;background:var(--go);display:grid;place-items:center;color:#fff;font-size:12px;flex:none}
.btn-dark .b{background:var(--go)}

.note{font-size:12.5px; color:var(--faint); display:flex; gap:7px; align-items:center}
.note .lock{color:var(--go)}
.err{color:var(--err); font-size:13.5px; min-height:18px}
.msg-ok{color:var(--go-ink); font-size:13.5px}

/* upload row */
.upl{display:flex; align-items:center; gap:11px; border:1.5px dashed var(--line-strong);
  border-radius:var(--r-sm); padding:13px 14px; font-size:14px; color:var(--muted); background:var(--surface-2); cursor:pointer}
.upl input{display:none}
.upl.has{border-style:solid; border-color:color-mix(in srgb,var(--go) 45%,var(--line)); color:var(--ink)}
.upl .tick{margin-left:auto; color:var(--go); font-weight:700}

/* perfil (nome/endereço/banco) */
.prof{display:flex; flex-direction:column; gap:11px; padding-top:4px; border-top:1px solid var(--line)}
.prof-title{font-family:"IBM Plex Mono",monospace; font-size:11px; letter-spacing:.1em; text-transform:uppercase; color:var(--go); font-weight:600; margin-top:4px}
.grid2{display:grid; grid-template-columns:1fr 1fr; gap:10px}
.grid3{display:grid; grid-template-columns:1fr 1fr 1fr; gap:10px}
@media(max-width:420px){.grid3{grid-template-columns:1fr 1fr}}
select.pf{font:inherit; font-size:15px; color:var(--ink); background:var(--paper); border:1px solid var(--line-strong); border-radius:var(--r-sm); padding:12px 10px}
.warnbox{font-size:13px; line-height:1.45; color:var(--warn); background:color-mix(in srgb,var(--warn) 10%,transparent); border:1px solid color-mix(in srgb,var(--warn) 32%,transparent); border-radius:var(--r-sm); padding:11px 13px}
.warnbox b{color:var(--warn)}
.redeem{display:flex; gap:8px; align-items:stretch}
.redeem input{flex:1}
.redeem .btn{white-space:nowrap}
.steplbl{font-size:13.5px; color:var(--muted)}
.steplbl b{color:var(--ink); font-family:"IBM Plex Mono",monospace}
img.zoomable{cursor:zoom-in}
.lightbox{position:fixed; inset:0; z-index:100; background:rgba(0,0,0,.85); display:flex;
  align-items:center; justify-content:center; padding:20px; cursor:zoom-out}
.lightbox img{max-width:100%; max-height:100%; border-radius:12px; box-shadow:0 20px 60px rgba(0,0,0,.55)}

/* price */
.pricebar{display:flex; align-items:center; gap:12px; padding:14px 16px; border-radius:var(--r-sm);
  background:var(--signal-soft); border:1px solid color-mix(in srgb,var(--signal) 28%,transparent)}
.pricebar .amt{font-family:"Bricolage Grotesque",sans-serif; font-weight:800; font-size:26px; color:var(--signal); letter-spacing:-.03em}
.pricebar .amt.free-amount{color:var(--go)}
.pricebar .per{font-size:12.5px; color:var(--muted); font-family:"IBM Plex Mono",monospace}

/* pills / status */
.pill{display:inline-flex; align-items:center; gap:6px; font-family:"IBM Plex Mono",monospace; font-size:11px;
  padding:5px 10px; border-radius:100px; border:1px solid var(--line-strong); color:var(--muted); background:var(--surface)}
.pill.green{background:var(--go-soft); color:var(--go-ink); border-color:transparent}
.pill .dot{width:7px;height:7px;border-radius:50%;background:var(--go)}
.pill .dot-signal{background:var(--signal)}

/* progress */
.bar-track{height:9px; border-radius:100px; background:var(--surface-2); border:1px solid var(--line); overflow:hidden}
.bar-fill{height:100%; width:0%; background:linear-gradient(90deg,var(--go),color-mix(in srgb,var(--go) 55%,var(--signal))); transition:width .5s ease}
.bar-fill.progress-0{width:0}.bar-fill.progress-10{width:10%}.bar-fill.progress-20{width:20%}.bar-fill.progress-30{width:30%}.bar-fill.progress-40{width:40%}.bar-fill.progress-50{width:50%}.bar-fill.progress-60{width:60%}.bar-fill.progress-70{width:70%}.bar-fill.progress-80{width:80%}.bar-fill.progress-90{width:90%}.bar-fill.progress-100{width:100%}
.steps{display:flex; flex-direction:column; gap:2px; margin-top:4px}
.srow{display:flex; align-items:center; gap:11px; padding:11px 4px; border-bottom:1px solid var(--line); font-size:14.5px}
.srow:last-child{border-bottom:0}
.srow .st{width:20px;height:20px;border-radius:50%;flex:none;display:grid;place-items:center;font-size:10px;color:#fff;background:var(--line-strong)}
.srow.ok .st{background:var(--go)} .srow.ok .st::after{content:"✓"}
.srow.running .st{background:var(--signal); animation:pulse 1.1s infinite}
.srow.failed .st{background:var(--err)} .srow.failed .st::after{content:"!"}
.srow.skipped .st{background:var(--warn)} .srow.skipped .st::after{content:"–"}
.srow.skipped .lbl{color:var(--muted)}
.srow.waiting .lbl{color:var(--faint)}
.srow .lbl{flex:1} .srow .man{font-size:11px;color:var(--signal);font-family:"IBM Plex Mono",monospace}
@keyframes pulse{0%,100%{opacity:1}50%{opacity:.35}}
@media (prefers-reduced-motion:reduce){.srow.running .st{animation:none}}

.banner{border-radius:var(--r-sm); padding:14px 16px; font-size:14.5px; display:flex; gap:10px; align-items:flex-start}
.banner.ok{background:var(--go-soft); color:var(--go-ink); border:1px solid color-mix(in srgb,var(--go) 26%,transparent)}
.banner.bad{background:var(--signal-soft); color:var(--err); border:1px solid color-mix(in srgb,var(--signal) 26%,transparent)}
.banner-icon{width:22px;height:22px;display:grid;place-items:center;flex:none}.banner-icon svg{width:19px;height:19px}.activation-banner{align-items:center}

/* fix-hint box on failed step */
.fixbox{margin:2px 0 6px 31px; font-size:12.5px; color:var(--muted); background:var(--surface-2);
  border:1px solid var(--line); border-radius:8px; padding:8px 10px}
.fixbox b{color:var(--err)}

/* docs choice */
.choice{display:flex; gap:10px; flex-wrap:wrap}
.choice .btn{width:auto; flex:1; min-width:180px; font-size:14px; padding:12px}

.center{min-height:70vh; display:flex; align-items:center}
.center .card{width:100%}
.toggle-line{text-align:center; font-size:13.5px; color:var(--muted); margin-top:4px}
.toggle-line button{background:none;border:none;color:var(--go-ink);cursor:pointer;font:inherit;font-weight:600}
:focus-visible{outline:2px solid var(--go); outline-offset:2px}

/* ============ /documentos premium ============ */
.stack-lg{display:flex; flex-direction:column; gap:16px}

/* chip da conta conectada */
.acct-chip{display:inline-flex; align-items:center; gap:9px; font-family:"IBM Plex Mono",monospace;
  font-size:12px; color:var(--go-ink); background:var(--go-soft); border-radius:100px; padding:8px 14px; margin-bottom:16px}
.acct-chip .dot{width:8px; height:8px; border-radius:50%; background:var(--go);
  box-shadow:0 0 0 4px color-mix(in srgb,var(--go) 22%,transparent)}
.acct-chip b{font-weight:600}

/* cabeçalho de bloco numerado */
.block-head{display:flex; align-items:center; gap:13px}
.block-head .n{width:30px; height:30px; border-radius:9px; background:var(--go-soft); color:var(--go-ink);
  display:grid; place-items:center; font-family:"Bricolage Grotesque",sans-serif; font-weight:800; font-size:15px; flex:none}
.block-head .t{display:flex; flex-direction:column; gap:1px}
.block-head .t b{font-family:"Bricolage Grotesque",sans-serif; font-size:18px; font-weight:800; letter-spacing:-.015em; color:var(--ink)}
.block-head .t span{font-size:12.5px; color:var(--muted)}
.card.locked{opacity:.5; pointer-events:none; filter:saturate(.6)}

/* upload em ladrilhos (frente/verso) */
.up-grid{display:grid; grid-template-columns:1fr 1fr; gap:12px}
@media(max-width:400px){.up-grid{grid-template-columns:1fr}}
.uptile{position:relative; aspect-ratio:4/3; border:1.5px dashed var(--line-strong); border-radius:var(--r-sm);
  background:var(--surface-2); cursor:pointer; overflow:hidden; display:grid; place-items:center; text-align:center;
  transition:border-color .2s, background .2s, transform .1s}
.uptile:hover{border-color:var(--go); background:color-mix(in srgb,var(--go) 5%,var(--surface-2))}
.uptile:active{transform:scale(.99)}
.uptile input{display:none}
.uptile .empty{display:flex; flex-direction:column; align-items:center; gap:6px; padding:14px; color:var(--muted)}
.uptile .empty .ic{font-size:28px; line-height:1}
.uptile .empty .cap{font-size:13.5px; font-weight:600; color:var(--ink)}
.uptile .empty .hint{font-size:11px; color:var(--faint)}
.uptile .preview{position:absolute; inset:0; width:100%; height:100%; object-fit:cover; display:none}
.uptile .tag{position:absolute; left:0; right:0; bottom:0; z-index:2; display:none;
  background:linear-gradient(transparent,rgba(0,0,0,.62)); color:#fff; font-size:11.5px; font-weight:600;
  font-family:"IBM Plex Mono",monospace; letter-spacing:.04em; padding:18px 10px 8px; text-align:left}
.uptile .badge{position:absolute; top:9px; right:9px; z-index:3; width:26px; height:26px; border-radius:50%;
  background:var(--go); color:#fff; display:none; place-items:center; font-size:14px; box-shadow:0 2px 8px rgba(0,0,0,.3)}
.uptile.has{border-style:solid; border-color:var(--go)}
.uptile.has .empty{display:none}
.uptile.has .preview,.uptile.has .tag,.uptile.has .badge{display:block}
.uptile.has .badge{display:grid}
.uptile.loading::after{content:""; position:absolute; inset:0; z-index:4; background:var(--surface-2);
  background-image:linear-gradient(100deg,transparent 30%,color-mix(in srgb,var(--go) 14%,transparent) 50%,transparent 70%);
  background-size:200% 100%; animation:shimmer 1.1s infinite}
@keyframes shimmer{from{background-position:200% 0}to{background-position:-200% 0}}
@media (prefers-reduced-motion:reduce){.uptile.loading::after{animation:none}}

/* campo com ícone (SSN) */
.iwrap{position:relative; display:block}
.iwrap .ic{position:absolute; left:13px; top:50%; transform:translateY(-50%); font-size:13px; opacity:.65; pointer-events:none}
.iwrap input{padding-left:38px}
.ssn-in{font-family:"IBM Plex Mono",monospace !important; letter-spacing:.08em}

/* chave seletora (toggle iOS) */
.opt-row{display:flex; align-items:center; gap:14px; padding:13px 0; border-bottom:1px solid var(--line)}
.opt-row:first-of-type{padding-top:2px}
.opt-row:last-of-type{border-bottom:0; padding-bottom:2px}
.opt-row .txt{flex:1; display:flex; flex-direction:column; gap:3px; min-width:0}
.opt-row .txt b{font-size:14.5px; font-weight:600; color:var(--ink)}
.opt-row .txt span{font-size:12.5px; color:var(--muted)}
.opt-row .txt .flow{font-family:"IBM Plex Mono",monospace; font-size:12px; color:var(--muted)}
.opt-row .txt .flow .to{color:var(--go-ink); font-weight:600}
.switch{position:relative; display:inline-block; width:48px; height:29px; flex:none}
.switch input{opacity:0; width:0; height:0}
.switch .track{position:absolute; inset:0; background:var(--line-strong); border-radius:100px; cursor:pointer; transition:background .2s}
.switch .track::before{content:""; position:absolute; top:3px; left:3px; width:23px; height:23px; border-radius:50%;
  background:#fff; box-shadow:0 1px 4px rgba(0,0,0,.28); transition:transform .2s}
.switch input:checked + .track{background:var(--go)}
.switch input:checked + .track::before{transform:translateX(19px)}
.switch input:focus-visible + .track{outline:2px solid var(--go); outline-offset:2px}
@media (prefers-reduced-motion:reduce){.switch .track,.switch .track::before{transition:none}}

/* subpainéis recolhíveis (banco / cupom) */
details.panel{border:1px solid var(--line); border-radius:var(--r-sm); background:var(--surface-2); overflow:hidden}
details.panel > summary{list-style:none; cursor:pointer; padding:12px 14px; display:flex; align-items:center; gap:8px;
  font-size:13px; font-weight:600; color:var(--muted)}
details.panel > summary::-webkit-details-marker{display:none}
details.panel > summary .chev{margin-left:auto; transition:transform .2s; color:var(--faint)}
details.panel[open] > summary .chev{transform:rotate(180deg)}
details.panel .panel-body{padding:0 14px 14px; display:flex; flex-direction:column; gap:11px}

/* reveal ao aparecer bloco */
.authbox{display:flex; flex-direction:column; gap:10px; padding:13px 14px; margin:2px 0 4px;
  background:var(--surface-2); border:1px solid var(--line); border-radius:var(--r-sm)}
.authbox.ok{border-color:var(--go); background:var(--go-soft)}
.reveal{animation:reveal .45s cubic-bezier(.2,.7,.2,1)}
@keyframes reveal{from{opacity:0; transform:translateY(10px)}to{opacity:1; transform:none}}
@media (prefers-reduced-motion:reduce){.reveal{animation:none}}
.btn.big{padding:16px; font-size:16px}

/* ============ tela de processo animada (o "uau") ============ */
.proc{display:flex; flex-direction:column; align-items:center; gap:4px; padding:6px 0 2px}
.ring{position:relative; width:172px; height:172px}
.ring svg{width:100%; height:100%; transform:rotate(-90deg)}
.ring .track{fill:none; stroke:var(--surface-2); stroke-width:12}
.ring .prog{fill:none; stroke:var(--go); stroke-width:12; stroke-linecap:round;
  transition:stroke-dashoffset .7s cubic-bezier(.3,.8,.25,1), stroke .4s}
.ring .mid{position:absolute; inset:0; display:flex; flex-direction:column; align-items:center; justify-content:center; gap:1px}
.ring .pct{font-family:"Bricolage Grotesque",sans-serif; font-weight:800; font-size:40px; letter-spacing:-.03em;
  line-height:1; color:var(--ink); font-variant-numeric:tabular-nums}
.ring .pl{font-family:"IBM Plex Mono",monospace; font-size:10px; letter-spacing:.16em; text-transform:uppercase; color:var(--faint)}
.ring .big-check{font-size:56px; color:var(--go); line-height:1; animation:pop .5s cubic-bezier(.2,.9,.3,1.4)}
.ring .big-x{font-size:52px; color:var(--err); line-height:1}
.proc .now{font-size:15px; color:var(--muted); min-height:22px; text-align:center; margin-top:10px}
.proc .now b{color:var(--ink); font-weight:600}
.proc.err .prog{stroke:var(--err)}
.ring .halo{position:absolute; inset:-6px; border-radius:50%; box-shadow:0 0 0 0 color-mix(in srgb,var(--go) 40%,transparent)}
.proc.running .ring .halo{animation:halo 1.8s ease-out infinite}
@keyframes halo{0%{box-shadow:0 0 0 0 color-mix(in srgb,var(--go) 34%,transparent)}70%{box-shadow:0 0 0 18px transparent}100%{box-shadow:0 0 0 0 transparent}}
@keyframes pop{0%{transform:scale(.4); opacity:.3}60%{transform:scale(1.18)}100%{transform:scale(1)}}
@media (prefers-reduced-motion:reduce){.proc.running .ring .halo{animation:none} .ring .big-check{animation:none} .ring .prog{transition:none}}

.pfeed{display:flex; flex-direction:column; gap:1px; margin-top:4px}
.prow{display:flex; align-items:center; gap:12px; padding:12px 4px; border-bottom:1px solid var(--line); font-size:14.5px}
.prow:last-child{border-bottom:0}
.prow .pi{width:22px; height:22px; border-radius:50%; flex:none; display:grid; place-items:center; font-size:11px; color:#fff; background:var(--line-strong); transition:background .3s}
.prow.ok .pi{background:var(--go)} .prow.ok .pi::after{content:"✓"; animation:pop .35s}
.prow.run .pi{background:var(--signal); animation:spin 1s linear infinite}
.prow.run .pi::after{content:""; width:9px; height:9px; border:2px solid rgba(255,255,255,.5); border-top-color:#fff; border-radius:50%; display:block}
.prow.fail .pi{background:var(--err)} .prow.fail .pi::after{content:"!"}
.prow.skip .pi{background:var(--warn)} .prow.skip .pi::after{content:"–"}
.prow.wait{opacity:.55} .prow.wait .pi::after{content:""}
.prow .plbl{flex:1; color:var(--ink)} .prow.wait .plbl{color:var(--faint)}
.prow .ptag{font-family:"IBM Plex Mono",monospace; font-size:11px; color:var(--muted)}
.prow.ok .ptag{color:var(--go)} .prow.fail .ptag{color:var(--err)} .prow.skip .ptag{color:var(--warn)}
@keyframes spin{to{transform:rotate(360deg)}}
@media (prefers-reduced-motion:reduce){.prow.run .pi{animation:none} .prow.run .pi::after{animation:none}}

.proc-end{margin-top:6px; animation:reveal .5s ease}
.proc-end .headline{font-family:"Bricolage Grotesque",sans-serif; font-weight:800; font-size:20px; letter-spacing:-.01em; color:var(--ink); margin-bottom:6px}

/* tela de revisão (confirma antes de começar) */
.review-name{display:flex; flex-direction:column; gap:6px; padding:16px 18px; border-radius:var(--r-sm);
  background:var(--go-soft); border:1px solid color-mix(in srgb,var(--go) 26%,transparent)}
.review-name .rl{font-family:"IBM Plex Mono",monospace; font-size:11px; letter-spacing:.1em;
  text-transform:uppercase; color:var(--go-ink); font-weight:600}
.review-name .rn{font-family:"Bricolage Grotesque",sans-serif; font-weight:800; font-size:24px;
  letter-spacing:-.02em; color:var(--ink); line-height:1.1}
.review-name .rtag{font-size:12.5px; color:var(--go-ink)}
.review-grid{display:flex; flex-direction:column}
.review-grid .ri{display:flex; justify-content:space-between; gap:12px; padding:11px 2px;
  border-bottom:1px solid var(--line); font-size:14px}
.review-grid .ri:last-child{border-bottom:0}
.review-grid .rk{color:var(--muted)}
.review-grid .rv{color:var(--ink); font-weight:500; text-align:right}
.review-grid .rv.mono{font-family:"IBM Plex Mono",monospace}

/* ============ TOGO Guided Experience 2026 ============ */
:root{
  --forest:#0B2A20; --forest-2:#123B2D; --mint:#9FE3C2; --lime:#D8F46D;
  --cream:#F5F5EF; --warm:#ECEDE4; --copper:#E96A42;
  --journey-shadow:0 22px 70px rgba(17,35,27,.10),0 2px 8px rgba(17,35,27,.06);
  --ease-out:cubic-bezier(.22,.8,.24,1);
}
[hidden]{display:none!important}
.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}
.spark svg{width:17px;height:17px;display:block}
.brand{color:var(--ink)}
.btn{min-height:46px;transition:transform .16s var(--ease-out),filter .16s,box-shadow .16s}
.btn:hover{transform:translateY(-1px)}
.btn:active{transform:scale(.98)}
.btn-go{background:linear-gradient(135deg,#0B8158,#0A6E4C);box-shadow:0 8px 20px rgba(12,124,82,.18)}
.btn-dark{background:var(--forest);color:#F6F7F1}
.btn-ghost{background:transparent}

body.guided-page,body.auth-page{background:
  radial-gradient(circle at 83% 8%,rgba(159,227,194,.18),transparent 27rem),
  radial-gradient(circle at 8% 90%,rgba(216,244,109,.09),transparent 25rem),var(--cream)}
body.guided-page::before,body.auth-page::before{content:"";position:fixed;inset:0;pointer-events:none;opacity:.2;background-image:url("data:image/svg+xml,%3Csvg width='56' height='56' viewBox='0 0 56 56' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M0 28h56M28 0v56' stroke='%230B2A20' stroke-opacity='.025'/%3E%3C/svg%3E")}
.guided-page .topbar,.auth-page .topbar{background:color-mix(in srgb,var(--cream) 86%,transparent)}
.guided-page .topbar .row,.auth-page .topbar .row{max-width:1240px;height:68px;padding-inline:24px}
.guided-page .spark,.auth-page .spark{background:var(--forest);color:var(--lime);border-radius:9px}
.guided-main{padding:34px 0 76px}
.journey-wrap{max-width:1240px;padding:0 24px}
.journey-layout{display:grid;grid-template-columns:280px minmax(0,1fr);gap:clamp(34px,6vw,82px);align-items:start}

/* route rail */
.journey-rail{position:sticky;top:102px;min-height:650px;padding:28px 24px 24px;border-radius:24px;color:#EAF2EC;background:
  radial-gradient(circle at 100% 0,rgba(159,227,194,.18),transparent 17rem),linear-gradient(160deg,var(--forest-2),var(--forest));
  box-shadow:0 24px 60px rgba(8,39,29,.22);overflow:hidden}
.journey-rail::after{content:"";position:absolute;width:190px;height:190px;right:-92px;bottom:-92px;border:1px solid rgba(216,244,109,.16);border-radius:50%;box-shadow:0 0 0 34px rgba(216,244,109,.035),0 0 0 70px rgba(216,244,109,.025)}
.rail-brandline{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px;position:relative;z-index:1}
.rail-kicker,.rail-count{font:600 10px/1 "IBM Plex Mono",monospace;letter-spacing:.16em;text-transform:uppercase}
.rail-kicker{color:var(--mint)}.rail-count{color:rgba(255,255,255,.55)}
.rail-route{height:3px;background:rgba(255,255,255,.11);border-radius:9px;margin-bottom:28px;overflow:hidden}
.rail-route span{display:block;width:var(--route-progress);height:100%;background:linear-gradient(90deg,var(--mint),var(--lime));border-radius:inherit;transition:width .45s var(--ease-out)}
.rail-route .route-progress-1{--route-progress:0%}.rail-route .route-progress-2{--route-progress:25%}.rail-route .route-progress-3{--route-progress:50%}.rail-route .route-progress-4{--route-progress:75%}.rail-route .route-progress-5{--route-progress:100%}
.journey-mobile-track .route-progress-1{width:20%}.journey-mobile-track .route-progress-2{width:40%}.journey-mobile-track .route-progress-3{width:60%}.journey-mobile-track .route-progress-4{width:80%}.journey-mobile-track .route-progress-5{width:100%}
.rail-steps{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:6px;position:relative;z-index:1}
.rail-step{display:grid;grid-template-columns:38px 1fr;gap:13px;align-items:center;min-height:62px;padding:7px;border-radius:13px;color:rgba(255,255,255,.45)}
.rail-step.active{background:rgba(255,255,255,.08);color:#fff}
.rail-step.done{color:rgba(255,255,255,.78)}
.rail-marker{width:34px;height:34px;border-radius:11px;border:1px solid rgba(255,255,255,.14);display:grid;place-items:center;font:500 10px "IBM Plex Mono",monospace}
.rail-marker svg{width:19px;height:19px}.rail-step.done .rail-marker{background:var(--mint);color:var(--forest);border-color:transparent}.rail-step.active .rail-marker{background:var(--lime);color:var(--forest);border-color:transparent;box-shadow:0 0 0 5px rgba(216,244,109,.10)}
.rail-copy{display:flex;flex-direction:column;gap:2px}.rail-copy b{font-size:14px;letter-spacing:0}.rail-copy small{font-size:11.5px;color:inherit;opacity:.68}
.journey-rail.has-selfie{min-height:770px}.journey-rail.has-tutorial-video{min-height:860px}.rail-selfie-card{position:relative;z-index:2;display:grid;grid-template-columns:58px minmax(0,1fr) 20px;align-items:center;gap:10px;width:100%;margin-top:14px;padding:9px;border:1px solid rgba(255,255,255,.14);border-radius:15px;background:rgba(255,255,255,.08);color:#fff;text-align:left;font:inherit;cursor:zoom-in;transition:background .18s var(--ease-out),transform .18s var(--ease-out)}.rail-selfie-card:hover{background:rgba(255,255,255,.13);transform:translateY(-1px)}.rail-selfie-card img{width:58px;height:72px;border-radius:11px;object-fit:cover;border:1px solid rgba(255,255,255,.18)}.rail-selfie-copy{display:flex;flex-direction:column;gap:2px;min-width:0}.rail-selfie-copy b{font-size:13px}.rail-selfie-copy small{font-size:10.5px;color:rgba(255,255,255,.62)}.rail-selfie-card>svg{width:20px;color:var(--mint)}
.rail-video-card{position:relative;z-index:2;display:grid;grid-template-columns:72px minmax(0,1fr) 20px;align-items:center;gap:10px;width:100%;min-height:68px;margin-top:10px;padding:8px;border:1px solid rgba(159,227,194,.25);border-radius:15px;background:rgba(159,227,194,.10);color:#fff;text-align:left;font:inherit;cursor:pointer;transition:background .18s var(--ease-out),transform .18s var(--ease-out)}.rail-video-card:hover{background:rgba(159,227,194,.16);transform:translateY(-1px)}.rail-video-card>svg{width:20px;color:var(--lime)}.rail-video-thumb,.mobile-video-thumb{position:relative;display:block;overflow:hidden;border-radius:10px;background:#07140f;aspect-ratio:16/9}.rail-video-thumb{width:72px}.rail-video-thumb video,.mobile-video-thumb video{display:block;width:100%;height:100%;object-fit:cover}.rail-video-play{position:absolute;inset:50% auto auto 50%;width:28px;height:28px;display:grid;place-items:center;border-radius:50%;background:rgba(7,20,15,.78);color:#fff;transform:translate(-50%,-50%);box-shadow:0 4px 14px rgba(0,0,0,.25)}.rail-video-play svg{width:18px;height:18px}
.rail-trust{position:absolute;z-index:1;left:24px;right:24px;bottom:24px;display:flex;gap:10px;padding-top:18px;border-top:1px solid rgba(255,255,255,.10);color:rgba(255,255,255,.62)}
.rail-trust>svg{width:25px;height:25px;color:var(--mint);flex:none}.rail-trust span{display:flex;flex-direction:column;gap:2px}.rail-trust b{font-size:11.5px;color:#F6FAF7}.rail-trust small{font-size:10.5px;line-height:1.4}
.journey-mobile,.journey-mobile-selfie,.journey-mobile-video{display:none}

/* selfie original */
.modal-open{overflow:hidden}.selfie-lightbox{position:fixed;inset:0;z-index:120;display:grid;place-items:center;padding:24px;background:rgba(3,12,8,.86);backdrop-filter:blur(12px)}.selfie-dialog{width:min(620px,100%);max-height:calc(100dvh - 48px);display:flex;flex-direction:column;gap:14px;padding:18px;border:1px solid color-mix(in srgb,var(--mint) 24%,transparent);border-radius:22px;background:var(--surface);box-shadow:0 28px 90px rgba(0,0,0,.48)}.selfie-dialog-head{display:flex;align-items:center;justify-content:space-between;gap:18px}.selfie-dialog-head>span{display:flex;flex-direction:column}.selfie-dialog-head b{font-size:19px}.selfie-dialog-head small{color:var(--muted);font-size:11.5px}.selfie-close{width:42px;height:42px;border:1px solid var(--line);border-radius:12px;background:var(--surface-2);color:var(--ink);font:400 28px/1 sans-serif;cursor:pointer}.selfie-dialog>img{display:block;max-width:100%;max-height:calc(100dvh - 190px);margin:auto;border-radius:15px;object-fit:contain;background:var(--paper)}.selfie-dialog-actions{display:flex}.selfie-download{width:100%;text-align:center}
.tutorial-video-dialog{width:min(860px,100%);max-height:calc(100dvh - 48px);display:flex;flex-direction:column;gap:14px;padding:18px;border:1px solid color-mix(in srgb,var(--mint) 24%,transparent);border-radius:22px;background:var(--surface);box-shadow:0 28px 90px rgba(0,0,0,.48)}.tutorial-video-dialog>video{display:block;width:100%;max-height:calc(100dvh - 250px);border-radius:15px;background:#07140f;object-fit:contain}.tutorial-video-dialog .tutorial-note{margin:0}

/* stage */
.journey-stage{min-width:0;max-width:820px;padding-top:10px}
.stage-kicker{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:18px;font:600 10.5px/1 "IBM Plex Mono",monospace;letter-spacing:.14em;text-transform:uppercase;color:var(--go)}
.stage-time{color:var(--faint);letter-spacing:.08em}.stage-heading{margin-bottom:28px;max-width:760px}.stage-heading h1{font-size:clamp(38px,5.3vw,66px);letter-spacing:-.055em;line-height:.96;max-width:760px}.stage-heading h1 span,.success-hero h1 span{color:var(--go)}
.stage-heading p{margin-top:16px;max-width:620px;color:var(--muted);font-size:17px;line-height:1.55}
.stage-footnote{display:flex;align-items:center;gap:9px;margin-top:16px;color:var(--muted);font-size:12.5px}.status-dot{width:8px;height:8px;border-radius:50%;background:var(--go);box-shadow:0 0 0 5px rgba(12,124,82,.1)}
.stage-enter{animation:stage-in .42s var(--ease-out) both}
@keyframes stage-in{from{opacity:0;transform:translateY(12px);filter:blur(3px)}to{opacity:1;transform:none;filter:none}}

/* reusable premium cards */
.journey-cards{display:flex;flex-direction:column;gap:16px}
.journey-card,.decision-card,.connect-card,.execution-card{background:color-mix(in srgb,#fff 90%,var(--surface));border:1px solid rgba(30,58,46,.10);border-radius:22px;padding:clamp(20px,3vw,30px);box-shadow:var(--journey-shadow)}
.journey-card.card-focus{border-color:rgba(12,124,82,.22)}
.card-heading{display:flex;align-items:flex-start;gap:14px;margin-bottom:22px}.card-heading>div{flex:1;min-width:0}.card-heading h2{font-size:21px;letter-spacing:-.025em}.card-heading p{color:var(--muted);font-size:13.5px;margin-top:4px}
.card-number{width:36px;height:36px;display:grid;place-items:center;flex:none;border-radius:11px;background:var(--go-soft);color:var(--go-ink);font:700 11px "IBM Plex Mono",monospace}.card-number svg{width:20px;height:20px}.card-number.alert{background:var(--signal-soft);color:var(--err)}
.card-state,.incident-code{flex:none;display:inline-flex;align-items:center;min-height:27px;padding:5px 9px;border-radius:99px;background:var(--surface-2);color:var(--muted);font:600 9.5px "IBM Plex Mono",monospace;letter-spacing:.08em;text-transform:uppercase}.card-state.success{background:var(--go-soft);color:var(--go-ink)}
.auto-fill-banner,.neutral-banner{display:flex;gap:11px;align-items:center;padding:13px 14px;margin-bottom:18px;border-radius:13px;background:var(--go-soft);color:var(--go-ink)}.auto-fill-banner>span{width:26px;height:26px;border-radius:8px;background:var(--go);color:#fff;display:grid;place-items:center;flex:none}.auto-fill-banner svg{width:17px;height:17px}.auto-fill-banner>div,.neutral-banner{font-size:13px}.auto-fill-banner div{display:flex;flex-direction:column}.auto-fill-banner small{color:var(--muted)}
.neutral-banner{flex-direction:column;align-items:flex-start;background:var(--surface-2);color:var(--ink);margin-bottom:0}.neutral-banner span{color:var(--muted)}
.policy-note{display:flex;gap:10px;align-items:flex-start;padding:13px 14px;border-radius:13px;background:var(--surface-2);color:var(--muted);font-size:12.5px;line-height:1.45}.policy-note svg{width:20px;height:20px;color:var(--go);flex:none}
.text-link{display:inline-flex;justify-content:center;color:var(--muted);font-size:13px;text-decoration:underline;text-underline-offset:4px}.inline-actions{display:flex;gap:10px}.inline-actions .btn{flex:1}
.live-chip{display:inline-flex;align-items:center;gap:7px;color:var(--go);letter-spacing:.08em}.live-chip i{width:7px;height:7px;border-radius:50%;background:var(--go);box-shadow:0 0 0 4px rgba(12,124,82,.1)}

/* auth */
.auth-wrap{max-width:1180px;padding:0 24px}.auth-page main{padding:50px 0 80px}.auth-layout{min-height:calc(100vh - 198px);display:grid;grid-template-columns:minmax(0,1.15fr) minmax(360px,.7fr);gap:clamp(40px,8vw,110px);align-items:center}
.auth-story h1{font-size:clamp(48px,6vw,78px);line-height:.94;letter-spacing:-.06em;max-width:680px}.auth-story h1 span{color:var(--go)}.auth-story>p{max-width:580px;margin-top:22px;color:var(--muted);font-size:18px}
.auth-badge{display:inline-flex;align-items:center;gap:8px;margin-bottom:24px;padding:8px 12px;border-radius:99px;background:var(--go-soft);color:var(--go-ink);font:600 10px "IBM Plex Mono",monospace;letter-spacing:.11em;text-transform:uppercase}.auth-badge i{width:7px;height:7px;border-radius:50%;background:var(--go)}
.auth-route{display:flex;align-items:center;max-width:540px;margin:38px 0 20px}.auth-route i{height:1px;flex:1;background:var(--line-strong)}.route-node{width:42px;height:42px;border:1px solid var(--line-strong);background:var(--cream);border-radius:14px;display:grid;place-items:center;color:var(--faint);font:600 10px "IBM Plex Mono",monospace}.route-node.done{background:var(--forest);color:var(--lime);border-color:var(--forest)}
.auth-proof{display:flex;flex-direction:column;gap:3px}.auth-proof b{font-size:14px}.auth-proof span{font-size:13px;color:var(--muted)}
.auth-card{background:#fff;padding:clamp(24px,4vw,38px);border:1px solid rgba(30,58,46,.10);border-radius:24px;box-shadow:var(--journey-shadow)}.auth-card .hgroup h2{font-size:30px;margin:8px 0 4px}.auth-card input{background:#F7F8F4;min-height:50px}.auth-privacy{display:flex;justify-content:center;gap:7px;align-items:center;margin-top:16px;color:var(--faint);font-size:11.5px}.auth-privacy svg{width:17px;height:17px;color:var(--go)}

/* welcome decision */
.decision-card{display:grid;grid-template-columns:58px 1fr;gap:18px}.decision-icon{width:54px;height:54px;border-radius:17px;background:var(--forest);color:var(--mint);display:grid;place-items:center}.decision-icon svg{width:30px;height:30px}.decision-copy h2{font-size:clamp(24px,3vw,34px);margin:8px 0 10px}.decision-copy p{color:var(--muted);max-width:600px}.decision-actions{grid-column:1/-1;display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:8px}.choice-card{min-height:96px;padding:16px;text-align:left;border:1px solid var(--line);background:var(--surface-2);border-radius:16px;display:grid;grid-template-columns:32px 1fr 20px;align-items:center;gap:11px;color:var(--ink);cursor:pointer;font:inherit;transition:transform .18s var(--ease-out),border-color .18s,background .18s}.choice-card:hover,.choice-card.selected{border-color:var(--go);background:var(--go-soft);transform:translateY(-2px)}.choice-card:active{transform:scale(.985)}.choice-card>span:nth-child(2){display:flex;flex-direction:column;gap:3px}.choice-card b{font-size:14px}.choice-card small{font-size:11.5px;color:var(--muted)}.choice-mark{width:30px;height:30px;border:1px solid var(--line-strong);border-radius:10px;display:grid;place-items:center;color:var(--go)}.choice-mark svg,.choice-arrow{width:18px;height:18px}.choice-arrow{color:var(--faint)}

/* connect */
.connect-card{display:flex;flex-direction:column;gap:16px}.connect-step{display:flex;align-items:flex-start;gap:13px}.connect-step>span{width:31px;height:31px;border-radius:10px;background:var(--go-soft);color:var(--go-ink);display:grid;place-items:center;flex:none;font:700 9.5px "IBM Plex Mono",monospace}.connect-step div{display:flex;flex-direction:column}.connect-step b{font-size:15px}.connect-step small{font-size:12.5px;color:var(--muted);margin-top:2px}.connect-divider{display:flex;align-items:center;gap:12px;color:var(--faint);font:500 9.5px "IBM Plex Mono",monospace;letter-spacing:.1em;text-transform:uppercase}.connect-divider::before,.connect-divider::after{content:"";height:1px;background:var(--line);flex:1}.trust-row{display:flex;gap:22px;flex-wrap:wrap;margin-top:18px;color:var(--muted);font-size:11.5px}.trust-row span{display:flex;align-items:center;gap:6px}.trust-row svg{width:18px;height:18px;color:var(--go)}
.success-panel{display:flex;gap:18px;align-items:center;padding:28px;background:#fff;border:1px solid rgba(12,124,82,.18);border-radius:22px;box-shadow:var(--journey-shadow);margin-bottom:14px}.success-icon{width:54px;height:54px;border-radius:18px;background:var(--go);color:#fff;display:grid;place-items:center;flex:none}.success-icon svg{width:30px;height:30px}.success-panel h2{font-size:28px;margin:5px 0}.success-panel p{color:var(--muted)}

/* documents */
.premium-uploads{gap:14px}.premium-uploads .uptile{aspect-ratio:1.72/1;min-height:170px}.upload-symbol{width:44px;height:44px;border-radius:14px;background:var(--go-soft);color:var(--go);display:grid;place-items:center}.upload-symbol svg{width:28px;height:28px}.secure-field{margin-top:3px}.iwrap .ic svg{width:18px;height:18px}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px}.form-grid .field-wide{grid-column:1/-1}.journey-card input,.journey-card textarea,.journey-card select.pf,.connect-card textarea{background:#F7F8F4;border-color:#D9DDD4;min-height:48px}.quiet-panel{margin-top:18px}.preference-row{display:grid;grid-template-columns:42px 1fr auto;gap:12px;align-items:center;padding:15px 0;border-top:1px solid var(--line)}.preference-row:first-of-type{border-top:0;padding-top:0}.preference-row:last-of-type{padding-bottom:0}.preference-icon{width:40px;height:40px;border-radius:13px;background:var(--surface-2);color:var(--go);display:grid;place-items:center}.preference-icon svg{width:23px;height:23px}.preference-row>span:nth-child(2){display:flex;flex-direction:column;gap:2px}.preference-row b{font-size:14px}.preference-row small{font-size:12px;color:var(--muted)}.preference-row>a{font-size:12px;text-decoration:underline;text-underline-offset:3px}.payment-card{background:linear-gradient(145deg,#fff,#F6F8F3)}

/* review */
.name-comparison{display:grid;grid-template-columns:1fr 52px 1fr;gap:8px;align-items:stretch;margin-bottom:18px}.name-side{min-height:112px;padding:18px;border:1px solid var(--line);border-radius:16px;background:var(--surface-2);display:flex;flex-direction:column;justify-content:center;gap:8px}.name-side span{font:600 9.5px "IBM Plex Mono",monospace;letter-spacing:.09em;text-transform:uppercase;color:var(--muted)}.name-side b{font-size:19px;line-height:1.2}.name-side.target{background:var(--go-soft);border-color:rgba(12,124,82,.22)}.name-arrow{display:grid;place-items:center;color:var(--go)}.name-arrow svg{width:34px}.name-decision{padding-top:18px;border-top:1px solid var(--line)}.name-decision>div:first-child p{color:var(--muted);font-size:13px;margin:4px 0 14px}.name-decision.confirmed .inline-actions{opacity:.65}.review-auth{margin-top:16px}.authbox-head{display:flex;align-items:center;gap:11px}.authbox-head>span{width:34px;height:34px;border-radius:11px;background:var(--go-soft);color:var(--go);display:grid;place-items:center}.authbox-head svg{width:20px;height:20px}.authbox-head>div{display:flex;flex-direction:column}.authbox-head small{color:var(--muted)}
.auth-name-route{display:grid;grid-template-columns:minmax(0,1fr) 34px minmax(0,1fr);align-items:center;gap:10px;margin:16px 0;padding:14px;border:1px solid color-mix(in srgb,var(--go) 24%,var(--line));border-radius:14px;background:color-mix(in srgb,var(--go-soft) 58%,var(--surface))}
.auth-name-route>div{display:flex;flex-direction:column;gap:4px;min-width:0}.auth-name-route span{font:600 8.5px "IBM Plex Mono",monospace;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}.auth-name-route strong{font-size:14px;line-height:1.25;overflow-wrap:anywhere}.auth-name-route svg{width:28px;color:var(--go)}
.premium-review .ri{padding:14px 2px}.launch-card{border-color:rgba(12,124,82,.24)}.launch-copy{display:flex;gap:15px;align-items:flex-start;margin-bottom:18px}.launch-icon{width:48px;height:48px;border-radius:15px;background:var(--forest);color:var(--lime);display:grid;place-items:center;flex:none}.launch-icon svg{width:27px;height:27px}.launch-copy h2{font-size:22px}.launch-copy p{color:var(--muted);font-size:13.5px;margin-top:5px}.incident-banner{display:flex;gap:14px;margin-bottom:16px;padding:17px;border-radius:16px;background:var(--signal-soft);border:1px solid rgba(220,74,34,.22);color:var(--err)}.incident-symbol{width:34px;height:34px;border-radius:11px;background:var(--err);color:#fff;display:grid;place-items:center;font-weight:800;flex:none}.incident-banner p{color:var(--muted);font-size:13px}.incident-banner small{display:block;margin-top:7px;font:600 10px "IBM Plex Mono",monospace}

/* execution */
.execution-card{padding:0;overflow:hidden}.execution-hero{display:grid;grid-template-columns:230px 1fr;align-items:center;gap:24px;padding:30px}.execution-copy h2{font-size:28px;margin:8px 0}.execution-copy p{color:var(--muted);font-size:14px}.resume-chip{display:inline-flex;align-items:center;gap:7px;margin-top:16px;color:var(--go-ink);font-size:11.5px}.resume-chip svg{width:18px;height:18px}.execution-divider{height:1px;background:var(--line)}.execution-card>.pfeed,.execution-card>#procEnd{padding-left:30px;padding-right:30px}.execution-card>.pfeed{padding-top:10px}.execution-card>#procEnd{padding-bottom:28px}.proc.running .ring .halo{animation:none;box-shadow:0 0 0 10px rgba(12,124,82,.055)}.prow.run .pi,.srow.running .st{animation:none;box-shadow:0 0 0 5px rgba(220,74,34,.1)}.big-pause{font:800 30px "IBM Plex Mono",monospace;color:var(--warn);letter-spacing:.08em}.incident-result,.success-result{padding:20px;border-radius:16px;background:var(--surface-2)}.incident-result p,.success-result p{color:var(--muted);font-size:13.5px;margin:5px 0 14px}.policy-copy{padding-top:12px;border-top:1px solid var(--line)}.blocked-actions{border-color:rgba(220,74,34,.24)}

/* success + monitoring */
.success-hero{display:grid;grid-template-columns:96px 1fr;gap:22px;align-items:center;margin:8px 0 28px}.success-seal{width:90px;height:90px;color:var(--go)}.success-seal svg{width:100%;height:100%}.success-hero.needs-action .success-seal{color:var(--signal)}.success-hero h1{font-size:clamp(36px,5vw,60px);line-height:.98;letter-spacing:-.05em;margin:7px 0 12px}.success-hero p{color:var(--muted);font-size:16px}.phone-action-card{position:relative;display:grid;grid-template-columns:70px 1fr auto;gap:18px;align-items:center;margin-bottom:16px;padding:24px 26px;border-radius:22px;color:#EDF7F0;background:linear-gradient(140deg,var(--forest-2),var(--forest));box-shadow:0 22px 60px rgba(8,39,29,.20);overflow:hidden;scroll-margin-top:100px}.phone-action-card::after{content:"";position:absolute;right:-45px;top:-75px;width:190px;height:190px;border:1px solid rgba(216,244,109,.14);border-radius:50%}.phone-illustration{width:64px;height:76px;color:var(--mint);display:grid;place-items:center}.phone-illustration svg{width:48px;height:64px}.phone-action-card h2{font-size:23px;margin:6px 0}.phone-action-card p{font-size:13px;color:rgba(255,255,255,.68)}.phone-action-card small{display:block;margin-top:8px;color:rgba(255,255,255,.45);font-size:10.5px}.action-status{position:relative;z-index:1;padding:7px 10px;border-radius:99px;background:rgba(216,244,109,.12);color:var(--lime);font:600 9.5px "IBM Plex Mono",monospace;text-transform:uppercase;letter-spacing:.07em}
.status-summary{display:flex;flex-direction:column;gap:3px;margin-bottom:14px;padding:13px 15px;border:1px solid var(--line);border-radius:13px;background:var(--surface-2)}.status-summary b{font-size:13px}.status-summary span{color:var(--muted);font-size:12px}.status-summary.attention{border-color:color-mix(in srgb,var(--signal) 35%,var(--line));background:var(--signal-soft)}.status-summary.attention b{color:var(--err)}.status-summary.phone,.status-summary.review,.status-summary.done{border-color:color-mix(in srgb,var(--go) 28%,var(--line));background:var(--go-soft);color:var(--go-ink)}
.status-card .bar-track{margin-bottom:10px}.status-skeleton{display:flex;flex-direction:column;gap:8px}.status-skeleton i{height:42px;border-radius:10px;background:var(--surface-2)}
.status-row{display:grid;grid-template-columns:22px minmax(0,1fr) auto;align-items:start;gap:11px;padding:14px 4px}.status-row.priority-pending{margin:5px 0;padding:14px 12px;border:1px solid color-mix(in srgb,var(--warn) 32%,var(--line));border-radius:14px;background:color-mix(in srgb,var(--warn) 11%,var(--surface))}.status-row.priority-pending+.status-row.priority-pending{margin-top:3px}.status-row .st{margin-top:2px}.status-row.review .st,.status-row.phone .st{background:var(--signal)}.status-row.priority-pending .st{background:var(--warn)}.status-row.review .st::after{content:"·";font-size:18px;line-height:10px}.status-row.phone .st::after{content:"→"}.status-row.action .st,.status-row.failed .st{background:var(--err)}.status-row.action .st::after,.status-row.failed .st::after{content:"!"}.status-row.blocked .st{background:var(--line-strong);color:var(--muted)}.status-row.blocked .st::after{content:"–"}.status-row.submitted .st{background:var(--go)}.status-row.submitted .st::after{content:"✓"}.status-copy{display:flex;flex-direction:column;gap:4px;min-width:0}.status-copy .lbl{font-size:14.5px;color:var(--ink)}.status-copy small{display:block;color:var(--muted);font-size:11.5px;line-height:1.4}.status-copy small b{color:var(--ink);font-weight:600}.status-copy small.next{color:var(--go-ink)}.status-side{display:flex;flex-direction:column;align-items:flex-end;gap:7px}.status-tag{padding:5px 8px;border-radius:99px;background:var(--surface-2);color:var(--muted);font:600 8.5px "IBM Plex Mono",monospace;letter-spacing:.05em;text-transform:uppercase;white-space:nowrap}.status-row.review .status-tag,.status-row.phone .status-tag{background:color-mix(in srgb,var(--signal) 13%,var(--surface));color:var(--warn)}.status-row.priority-pending .status-tag{background:color-mix(in srgb,var(--warn) 15%,var(--surface));color:var(--warn)}.status-row.action .status-tag,.status-row.failed .status-tag{background:var(--signal-soft);color:var(--err)}.status-row.ok .status-tag,.status-row.submitted .status-tag{background:var(--go-soft);color:var(--go-ink)}.status-action{min-height:44px;padding:8px 10px;border:1px solid color-mix(in srgb,var(--go) 34%,var(--line));border-radius:10px;background:var(--surface);color:var(--go-ink);font:600 11px "Instrument Sans",sans-serif;cursor:pointer}.status-action:hover{background:var(--go-soft)}.status-action:disabled{opacity:.55;cursor:default}
.status-reason{display:flex;flex-direction:column;gap:4px;margin-bottom:14px;padding:13px 14px;border-radius:12px;background:var(--signal-soft);border:1px solid color-mix(in srgb,var(--signal) 30%,var(--line));color:var(--muted);font-size:12.5px}.status-reason b{color:var(--err)}.status-reason small{color:var(--go-ink)}
.support-strip{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:18px 20px;margin-top:16px;border:1px solid var(--line);border-radius:16px}.support-strip>div{display:flex;flex-direction:column}.support-strip span{color:var(--muted);font-size:12px}.support-strip .btn{width:auto;flex:none}.document-choice .choice{margin-top:5px}
.tutorial-video-card{scroll-margin-top:92px}.tutorial-video-card .card-state.pending{background:color-mix(in srgb,var(--warn) 14%,var(--surface));color:var(--warn)}.tutorial-purpose{display:flex;align-items:flex-start;gap:12px;margin-bottom:14px;padding:14px;border-radius:14px;background:var(--go-soft);color:var(--go-ink)}.tutorial-purpose>span{width:30px;height:30px;display:grid;place-items:center;flex:none;border-radius:10px;background:var(--go);color:#fff}.tutorial-purpose>div,.tutorial-progress>div{display:flex;flex-direction:column;gap:3px}.tutorial-purpose b,.tutorial-progress b{font-size:13.5px}.tutorial-purpose small,.tutorial-progress small{color:var(--muted);font-size:11.5px;line-height:1.45}.tutorial-consent{display:grid;grid-template-columns:24px minmax(0,1fr);gap:12px;align-items:flex-start;padding:16px;border:1px solid var(--line-strong);border-radius:14px;background:var(--surface-2);cursor:pointer;transition:border-color .18s var(--ease-out),background .18s var(--ease-out)}.tutorial-consent:focus-within{border-color:var(--go);box-shadow:0 0 0 3px rgba(12,124,82,.12)}.tutorial-consent input{width:21px;height:21px;margin:1px 0 0;accent-color:var(--go)}.tutorial-consent>span{display:flex;flex-direction:column;gap:6px}.tutorial-consent b{font-size:13px;line-height:1.4}.tutorial-consent small{color:var(--muted);font-size:11.5px;line-height:1.45}.tutorial-generate{width:100%;min-height:50px;margin-top:14px}.tutorial-generate[aria-busy=true]{cursor:wait}.tutorial-progress{display:flex;align-items:center;gap:14px;min-height:96px;padding:18px;border:1px solid color-mix(in srgb,var(--warn) 26%,var(--line));border-radius:15px;background:color-mix(in srgb,var(--warn) 9%,var(--surface))}.tutorial-spinner{width:30px;height:30px;flex:none;border:3px solid color-mix(in srgb,var(--warn) 22%,transparent);border-top-color:var(--warn);border-radius:50%;animation:tutorial-spin .85s linear infinite}@keyframes tutorial-spin{to{transform:rotate(360deg)}}.tutorial-ready video{display:block;width:100%;max-height:520px;border-radius:16px;background:#07140f;box-shadow:inset 0 0 0 1px rgba(255,255,255,.08)}.tutorial-note{margin-top:12px;color:var(--muted);font-size:12px;line-height:1.45}.tutorial-feedback{min-height:20px;margin-top:10px;color:var(--muted);font-size:12px}.tutorial-feedback.ok{color:var(--go-ink)}.tutorial-feedback.bad{color:var(--err)}

/* responsive */
@media(max-width:980px){
  .togo-account-summary{display:none}.amazon-account-summary{width:min(330px,42vw)}.journey-layout{grid-template-columns:230px minmax(0,1fr);gap:30px}.journey-rail{padding-inline:18px}.rail-trust{left:18px;right:18px}.stage-heading h1{font-size:46px}.execution-hero{grid-template-columns:190px 1fr}.phone-action-card{grid-template-columns:60px 1fr}.action-status{grid-column:2}
}
@media(max-width:780px){
  .guided-page .topbar .row,.auth-page .topbar .row{height:66px;padding-inline:14px}.amazon-account-summary{width:min(360px,52vw)}.global-account-copy .global-account-areas,.global-account-copy #globalAccountPhone{display:none}.guided-main{padding-top:18px}.journey-wrap,.auth-wrap{padding-inline:16px}.journey-layout{display:block}.journey-rail{display:none}.journey-mobile{display:flex;align-items:center;gap:14px;margin-bottom:10px;padding:12px 14px;background:rgba(255,255,255,.72);border:1px solid var(--line);border-radius:14px;backdrop-filter:blur(10px)}.journey-mobile>span{display:flex;flex-direction:column;min-width:115px}.journey-mobile b{font:600 9.5px "IBM Plex Mono",monospace;text-transform:uppercase;letter-spacing:.08em}.journey-mobile small{font-size:12px;color:var(--muted)}.journey-mobile-track{height:4px;flex:1;background:var(--line);border-radius:99px;overflow:hidden}.journey-mobile-track i{display:block;height:100%;background:var(--go);border-radius:inherit}.journey-mobile-selfie{display:grid;grid-template-columns:52px minmax(0,1fr) 20px;align-items:center;gap:11px;width:100%;margin:0 0 24px;padding:9px 11px;border:0;border-radius:15px;background:linear-gradient(145deg,var(--forest-2),var(--forest));color:#fff;text-align:left;font:inherit;cursor:zoom-in;box-shadow:0 12px 30px rgba(8,39,29,.16)}.journey-mobile-selfie.has-video{margin-bottom:10px}.journey-mobile-selfie img{width:52px;height:62px;border-radius:10px;object-fit:cover;border:1px solid rgba(255,255,255,.18)}.journey-mobile-selfie>span{display:flex;flex-direction:column}.journey-mobile-selfie b,.journey-mobile-video b{font-size:13px}.journey-mobile-selfie small,.journey-mobile-video small{font-size:10.5px;color:rgba(255,255,255,.64)}.journey-mobile-selfie>svg,.journey-mobile-video>svg{width:20px;color:var(--mint)}.journey-mobile-video{display:grid;grid-template-columns:80px minmax(0,1fr) 20px;align-items:center;gap:11px;width:100%;min-height:72px;margin:0 0 24px;padding:9px 11px;border:1px solid rgba(159,227,194,.25);border-radius:15px;background:linear-gradient(145deg,var(--forest-2),var(--forest));color:#fff;text-align:left;font:inherit;cursor:pointer;box-shadow:0 12px 30px rgba(8,39,29,.16)}.journey-mobile-video>span:not(.mobile-video-thumb){display:flex;flex-direction:column}.mobile-video-thumb{width:80px}.journey-stage{max-width:680px;margin:0 auto;padding-top:0}.stage-heading h1{font-size:clamp(38px,9vw,52px)}.auth-layout{grid-template-columns:1fr;min-height:auto;gap:30px}.auth-story{max-width:680px}.auth-story h1{font-size:54px}.auth-card{max-width:560px;width:100%;margin:0 auto}.auth-route,.auth-proof{display:none}
}
@media(max-width:600px){
  body.guided-page,body.auth-page{background:var(--cream)}.topbar .brand{font-size:18px}.topbar .brand>span:last-child{display:none}.global-account-cluster{flex:1;margin-left:0}.amazon-account-summary{width:100%;padding-inline:7px}.global-avatar,.global-avatar-photo{width:34px;height:34px;border-radius:10px}.global-account-copy strong{font-size:11px}.global-account-copy small{font-size:8.5px}.langsel{width:52px;max-width:52px;padding-inline:6px}.logout-link{padding-inline:8px}.guided-main{padding-bottom:38px}.stage-kicker{margin-bottom:14px}.stage-time{display:none}.stage-heading{margin-bottom:22px}.stage-heading h1{font-size:39px}.stage-heading p{font-size:15px;margin-top:12px}.journey-card,.decision-card,.connect-card,.execution-card{border-radius:18px;padding:18px}.decision-card{grid-template-columns:46px 1fr;gap:13px}.decision-icon{width:44px;height:44px;border-radius:14px}.decision-copy h2{font-size:24px}.decision-copy p{font-size:13.5px}.decision-actions{grid-template-columns:1fr}.choice-card{min-height:82px}.card-heading{gap:11px;margin-bottom:18px}.card-heading h2{font-size:19px}.card-state{display:none}.up-grid.premium-uploads{grid-template-columns:1fr 1fr}.premium-uploads .uptile{min-height:125px;aspect-ratio:1.35/1}.uptile .empty .hint{display:none}.upload-symbol{width:38px;height:38px}.form-grid{grid-template-columns:1fr}.form-grid .field-wide{grid-column:auto}.grid3{grid-template-columns:1fr}.preference-row{grid-template-columns:38px 1fr auto}.pricebar{align-items:flex-start;flex-direction:column;gap:2px}.redeem{flex-direction:column}.redeem .btn{width:100%}.name-comparison{grid-template-columns:1fr}.name-arrow{height:26px;transform:rotate(90deg)}.name-side{min-height:94px}.auth-name-route{grid-template-columns:1fr}.auth-name-route>svg{transform:rotate(90deg);justify-self:center}.inline-actions{flex-direction:column}.execution-card{padding:0}.execution-hero{grid-template-columns:1fr;text-align:center;padding:24px 18px 20px}.execution-copy{display:flex;flex-direction:column;align-items:center}.execution-copy h2{font-size:24px}.execution-card>.pfeed,.execution-card>#procEnd{padding-left:18px;padding-right:18px}.ring{width:148px;height:148px}.prow{font-size:13.5px}.success-hero{grid-template-columns:62px 1fr;gap:14px}.success-seal{width:60px;height:60px}.success-hero h1{font-size:38px}.phone-action-card{grid-template-columns:50px 1fr;padding:20px 18px}.phone-illustration{width:46px}.phone-action-card h2{font-size:19px}.action-status{grid-column:1/-1;justify-self:start}.status-row{grid-template-columns:22px minmax(0,1fr)}.status-side{grid-column:2;align-items:flex-start}.status-tag{white-space:normal}.support-strip{align-items:stretch;flex-direction:column}.support-strip .btn{width:100%}.review-grid .ri{flex-direction:column;gap:4px}.review-grid .rv{text-align:left}.journey-cta{position:sticky;bottom:max(12px,env(safe-area-inset-bottom));z-index:8;box-shadow:0 12px 30px rgba(8,39,29,.24)}
}
@media(max-width:380px){.journey-wrap,.auth-wrap{padding-inline:12px}.up-grid.premium-uploads{grid-template-columns:1fr}.premium-uploads .uptile{min-height:150px}.stage-heading h1{font-size:35px}.choice-card{grid-template-columns:30px 1fr 18px}.auth-story h1{font-size:44px}.top-actions{gap:4px}.link-btn{font-size:12px}}

@media(max-width:600px){.tutorial-purpose{padding:13px}.tutorial-consent{padding:14px}.tutorial-consent b{font-size:12.5px}.tutorial-generate{min-height:52px}.tutorial-progress{min-height:90px;padding:15px}}
@media(max-width:600px){.selfie-lightbox{padding:12px}.tutorial-video-dialog{max-height:calc(100dvh - 24px);padding:14px;border-radius:18px}.tutorial-video-dialog>video{max-height:calc(100dvh - 230px)}.tutorial-video-dialog .selfie-dialog-head b{font-size:17px}}

@media (prefers-color-scheme:dark){
  body.guided-page,body.auth-page{--cream:#0D1310;background:var(--paper)}
  .journey-card,.decision-card,.connect-card,.execution-card,.auth-card,.success-panel{background:var(--surface)}
  .journey-card input,.journey-card textarea,.journey-card select.pf,.connect-card textarea,.auth-card input{background:var(--surface-2);border-color:var(--line-strong)}
  .journey-mobile{background:rgba(20,28,23,.82)}.payment-card{background:linear-gradient(145deg,var(--surface),var(--surface-2))}.route-node{background:var(--surface)}
}
@media(prefers-reduced-motion:reduce){
  *,*::before,*::after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}
  .stage-enter{filter:none;transform:none}.btn:hover,.choice-card:hover{transform:none}
}

/* support room */
.support-wrap{max-width:1240px;padding:0 24px}.support-room{max-width:1120px;margin:0 auto}.support-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:30px;margin:10px 0 30px}.support-hero h1{max-width:720px;margin:9px 0 10px;font-size:clamp(42px,6vw,68px);line-height:.96;letter-spacing:-.055em}.support-hero h1 span{color:var(--go)}.support-hero p{max-width:650px;color:var(--muted);font-size:16px}.support-live-dot{display:inline-block;width:7px;height:7px;margin-right:7px;border-radius:50%;background:var(--go);box-shadow:0 0 0 5px rgba(12,124,82,.1)}.support-ticket-badge{min-width:180px;padding:16px 18px;border:1px solid var(--line);border-radius:16px;background:rgba(255,255,255,.72);box-shadow:0 12px 35px rgba(17,35,27,.08);display:flex;flex-direction:column}.support-ticket-badge small{font:600 9px "IBM Plex Mono",monospace;color:var(--muted);text-transform:uppercase;letter-spacing:.1em}.support-ticket-badge strong{margin:4px 0;font:700 16px "IBM Plex Mono",monospace;color:var(--forest)}.support-ticket-badge span{font-size:11px;color:var(--go)}
.support-grid{display:grid;grid-template-columns:minmax(280px,.72fr) minmax(0,1.35fr);gap:18px;align-items:stretch}.support-diagnostic,.support-chat{border:1px solid rgba(30,58,46,.10);border-radius:24px;background:color-mix(in srgb,#fff 91%,var(--surface));box-shadow:var(--journey-shadow);overflow:hidden}.support-diagnostic{padding:22px;align-self:start}.support-panel-head{display:grid;grid-template-columns:42px minmax(0,1fr) 36px;gap:11px;align-items:center}.support-icon{width:40px;height:40px;border-radius:13px;background:var(--forest);color:var(--mint);display:grid;place-items:center}.support-icon svg{width:23px}.support-panel-head>div{display:flex;flex-direction:column}.support-panel-head small{font:600 8.5px "IBM Plex Mono",monospace;text-transform:uppercase;letter-spacing:.09em;color:var(--go)}.support-panel-head b{font-size:15px}.support-refresh{width:36px;height:36px;border:1px solid var(--line);border-radius:11px;background:var(--surface-2);color:var(--go);font-size:20px;cursor:pointer}.support-refresh.busy{animation:support-rotate .8s linear infinite}@keyframes support-rotate{to{transform:rotate(360deg)}}
.support-summary-card{display:grid;grid-template-columns:12px 1fr;gap:11px;margin:20px 0 12px;padding:15px;border-radius:15px;background:var(--go-soft);color:var(--go-ink)}.support-state-dot{width:10px;height:10px;margin-top:4px;border-radius:50%;background:var(--go);box-shadow:0 0 0 4px rgba(12,124,82,.1)}.support-summary-card>div{display:flex;flex-direction:column;gap:3px}.support-summary-card small{font:600 8.5px "IBM Plex Mono",monospace;text-transform:uppercase;letter-spacing:.07em}.support-summary-card strong{font-size:13px;line-height:1.35}.support-step-list{list-style:none;margin:0;padding:0}.support-step-list li{display:grid;grid-template-columns:18px 1fr auto;gap:9px;align-items:center;padding:10px 2px;border-bottom:1px solid var(--line);font-size:12px}.support-step-list li:last-child{border-bottom:0}.support-step-list i{width:16px;height:16px;display:grid;place-items:center;border-radius:50%;background:var(--line-strong);color:#fff;font-style:normal;font-size:9px}.support-step-list .ok i{background:var(--go)}.support-step-list .failed i{background:var(--err)}.support-step-list .running i{background:var(--warn)}.support-step-list small{font:600 8px "IBM Plex Mono",monospace;text-transform:uppercase;color:var(--muted)}.support-retry{width:100%;margin-top:14px}.support-privacy{margin:16px 0 0;padding-top:14px;border-top:1px solid var(--line);font-size:10.5px;line-height:1.45;color:var(--faint)}
.support-chat{min-height:610px;display:flex;flex-direction:column}.support-chat-head{min-height:78px;padding:14px 18px;display:grid;grid-template-columns:46px minmax(0,1fr) auto;gap:12px;align-items:center;border-bottom:1px solid var(--line)}.support-agent-avatar{width:44px;height:44px;border-radius:14px;background:linear-gradient(145deg,var(--forest-2),var(--forest));color:var(--lime);display:grid;place-items:center;font:700 17px "IBM Plex Mono",monospace}.support-chat-head>div{display:flex;flex-direction:column}.support-chat-head b{font-size:14px}.support-chat-head small{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:10.5px}.support-chat-head small i{width:7px;height:7px;border-radius:50%;background:var(--go)}.support-whatsapp{padding:9px 11px;border-radius:10px;background:var(--go-soft);color:var(--go-ink);font-size:11px;font-weight:700}.support-messages{flex:1;min-height:400px;max-height:560px;overflow:auto;padding:20px;display:flex;flex-direction:column;gap:10px;scrollbar-width:thin}.support-message{max-width:82%;padding:11px 13px;border-radius:15px;display:flex;flex-direction:column;gap:5px;font-size:13px;line-height:1.45}.support-message.agent,.support-message.system{align-self:flex-start;background:var(--surface-2);border-bottom-left-radius:5px}.support-message.user{align-self:flex-end;background:var(--forest);color:#fff;border-bottom-right-radius:5px}.support-message small{font:500 8px "IBM Plex Mono",monospace;letter-spacing:.05em;text-transform:uppercase;opacity:.58}.support-compose{margin:0 16px 10px;padding:8px;display:grid;grid-template-columns:minmax(0,1fr) 46px;gap:8px;align-items:end;border:1px solid var(--line-strong);border-radius:16px;background:var(--surface-2)}.support-compose:focus-within{border-color:var(--go);box-shadow:0 0 0 3px rgba(12,124,82,.1)}.support-compose textarea{min-height:46px;max-height:130px;padding:10px 11px;border:0!important;background:transparent!important;resize:vertical;box-shadow:none!important}.support-compose button{width:46px;height:46px;border:0;border-radius:13px;background:var(--go);color:#fff;display:grid;place-items:center;cursor:pointer}.support-compose button svg{width:23px}.support-compose button:disabled{opacity:.5;cursor:wait}.support-chat-note{padding:0 20px 14px;color:var(--faint);font-size:10px;text-align:center}
@media(max-width:980px){.support-grid{grid-template-columns:1fr}.support-diagnostic{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}.support-panel-head,.support-privacy{grid-column:1/-1}.support-chat{min-height:560px}}
@media(max-width:780px){.support-wrap{padding-inline:16px}.support-hero{align-items:flex-start}.support-hero h1{font-size:48px}.support-diagnostic{display:block}}
@media(max-width:600px){.support-hero{display:block;margin-top:0}.support-hero h1{font-size:39px}.support-ticket-badge{margin-top:18px}.support-grid{display:block}.support-diagnostic{margin-bottom:14px;border-radius:18px;padding:17px}.support-chat{min-height:calc(100dvh - 180px);border-radius:18px}.support-chat-head{grid-template-columns:42px 1fr}.support-whatsapp{grid-column:1/-1;text-align:center}.support-messages{min-height:330px;padding:15px}.support-message{max-width:92%}.support-compose{margin-inline:10px}.support-chat-note{padding-inline:12px}}

/* admin operation console */
.admin-page{background:var(--paper)}.admin-wrap{max-width:1440px;padding:0 28px 60px}.admin-console{max-width:1360px;margin:0 auto}.admin-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:30px;margin:12px 0 28px}.admin-hero h1{margin:7px 0 5px;font-size:clamp(40px,5vw,64px);line-height:.98;letter-spacing:-.055em}.admin-hero p{color:var(--muted)}.admin-security-badge{min-width:220px;padding:15px 17px;border:1px solid var(--line);border-radius:16px;background:var(--surface);display:grid;grid-template-columns:12px 1fr;gap:2px 9px;box-shadow:var(--shadow)}.admin-security-badge i{width:9px;height:9px;margin-top:5px;border-radius:50%;background:var(--go);box-shadow:0 0 0 4px var(--go-soft)}.admin-security-badge span{font-weight:700}.admin-security-badge small{grid-column:2;color:var(--muted);font-size:10px}.admin-support-layout{display:grid;grid-template-columns:370px minmax(0,1fr);gap:18px;min-height:690px}.admin-ticket-queue,.admin-ticket-detail,.admin-token-card{border:1px solid var(--line);border-radius:22px;background:var(--surface);box-shadow:var(--journey-shadow)}.admin-ticket-queue{overflow:hidden}.admin-panel-title{height:78px;padding:16px 18px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.admin-panel-title>div{display:flex;flex-direction:column}.admin-panel-title small,.admin-ticket-head>div>small,.admin-diagnostic-box>small{font:600 8.5px "IBM Plex Mono",monospace;letter-spacing:.09em;text-transform:uppercase;color:var(--go)}.admin-panel-title b{font-size:16px}.admin-panel-title button{width:36px;height:36px;border:1px solid var(--line);border-radius:11px;background:var(--surface-2);color:var(--go);font-size:20px;cursor:pointer}.admin-ticket-list{max-height:612px;overflow:auto}.admin-ticket-item{width:100%;padding:15px 17px;border:0;border-bottom:1px solid var(--line);background:transparent;color:inherit;text-align:left;display:flex;flex-direction:column;gap:5px;cursor:pointer}.admin-ticket-item:hover,.admin-ticket-item.active{background:var(--go-soft)}.admin-ticket-item-top{display:flex;justify-content:space-between;gap:10px}.admin-ticket-item-top b{font:700 11px "IBM Plex Mono",monospace}.admin-ticket-item-top i{padding:3px 6px;border-radius:99px;background:var(--surface-2);color:var(--muted);font:600 7px "IBM Plex Mono",monospace;text-transform:uppercase;font-style:normal}.admin-ticket-item-top .state-escalated{background:var(--signal-soft);color:var(--err)}.admin-ticket-item strong{font-size:13px}.admin-ticket-item small{height:34px;overflow:hidden;color:var(--muted);font-size:11px;line-height:1.45}.admin-ticket-item time{color:var(--faint);font-size:9px}.admin-queue-empty{padding:24px;color:var(--muted);text-align:center}.admin-ticket-detail{padding:22px;overflow:hidden}.admin-empty{min-height:640px;display:grid;place-content:center;text-align:center;color:var(--muted)}.admin-empty b{font-size:22px;color:var(--ink)}.admin-empty span{max-width:360px;margin-top:6px}.admin-ticket-head{display:flex;justify-content:space-between;gap:24px;padding-bottom:18px;border-bottom:1px solid var(--line)}.admin-ticket-head h2{margin:4px 0;font-size:24px}.admin-ticket-head p{max-width:650px;color:var(--muted);font-size:12px}.admin-ticket-controls{display:flex;gap:8px;align-items:flex-start}.admin-ticket-controls select{min-width:160px}.admin-ticket-controls .btn{width:auto}.admin-diagnostic-box{margin:18px 0;padding:16px;border-radius:16px;background:var(--surface-2)}.admin-diagnostic-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-top:10px}.admin-diagnostic-grid>div{padding:10px;border:1px solid var(--line);border-radius:10px;background:var(--surface);display:flex;flex-direction:column}.admin-diagnostic-grid small{color:var(--muted);font-size:8px;text-transform:uppercase}.admin-diagnostic-grid b{font-size:11px}.admin-diagnostic-step.failed{border-color:color-mix(in srgb,var(--err) 35%,var(--line))}.admin-diagnostic-step.ok{border-color:color-mix(in srgb,var(--go) 35%,var(--line))}.admin-conversation{height:330px;overflow:auto;padding:14px;display:flex;flex-direction:column;gap:9px;border:1px solid var(--line);border-radius:15px;background:var(--paper)}.admin-message{max-width:80%;padding:10px 12px;border-radius:13px;background:var(--surface);box-shadow:0 3px 12px rgba(20,45,34,.05)}.admin-message.user{align-self:flex-start}.admin-message.agent,.admin-message.system{align-self:center;background:var(--surface-2)}.admin-message.admin{align-self:flex-end;background:var(--forest);color:#fff}.admin-message small{display:block;margin-bottom:4px;font:500 7.5px "IBM Plex Mono",monospace;text-transform:uppercase;opacity:.55}.admin-message p{font-size:12.5px;line-height:1.45}.admin-reply{display:grid;grid-template-columns:minmax(0,1fr) 210px;gap:10px;margin-top:12px}.admin-reply textarea{min-height:76px;resize:vertical}.admin-reply .btn{height:100%}.admin-token-card{margin-top:18px;padding:22px;display:grid;grid-template-columns:minmax(240px,.7fr) minmax(0,1.3fr);gap:25px}.admin-token-card h2{margin:5px 0}.admin-token-card p{color:var(--muted);font-size:12px}.admin-token-form{display:grid;grid-template-columns:150px minmax(220px,1fr) 150px;gap:10px;align-items:end}.admin-token-form .btn{height:48px}.admin-mfa-card{max-width:520px;margin:10vh auto 0}.admin-mfa-card h1{margin:8px 0;font-size:44px;letter-spacing:-.04em}.admin-mfa-card input{text-align:center;font:700 24px "IBM Plex Mono",monospace;letter-spacing:.22em}
@media(max-width:1050px){.admin-support-layout{grid-template-columns:310px minmax(0,1fr)}.admin-diagnostic-grid{grid-template-columns:repeat(2,1fr)}.admin-token-card{grid-template-columns:1fr}.admin-token-form{grid-template-columns:140px 1fr 150px}}
@media(max-width:780px){.admin-wrap{padding-inline:14px}.admin-hero{display:block}.admin-security-badge{margin-top:16px}.admin-support-layout{display:block}.admin-ticket-queue{margin-bottom:14px}.admin-ticket-list{max-height:320px}.admin-empty{min-height:360px}.admin-ticket-head{display:block}.admin-ticket-controls{margin-top:14px}.admin-reply{grid-template-columns:1fr}.admin-reply .btn{min-height:48px}.admin-token-form{grid-template-columns:1fr}.admin-token-form .btn{width:100%}}
@media(prefers-color-scheme:dark){.support-ticket-badge,.support-diagnostic,.support-chat,.admin-security-badge,.admin-ticket-queue,.admin-ticket-detail,.admin-token-card{background:var(--surface)}.admin-conversation{background:var(--paper)}}